Refund Policy

You pay for outcomes, not for my time in a chair. Every engagement is scoped in writing with a working-result guarantee, and this page is how that guarantee gets honored.

Your engagement note or proposal states what you will have when we are done. If what we agreed on does not work, tell me and I will fix it at no charge. If I cannot fix it, you get a full refund of what you paid for that deliverable.

For a 1:1 working session, the test is simple: if you finish the session without the working result we agreed on, say so before we wrap up and the invoice is cancelled or refunded in full. Hours already delivered on ongoing work are not refundable, but anything I delivered that does not work as scoped gets fixed at no charge. Raise any problem within 14 days of the invoice and we will sort it out.

Email jim@tyndalldigital.com with the invoice number and what went wrong. You will hear back within two business days. Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 business days.